Shipping policy

Methods and delivery costs

For orders made on www.bonbonverona.it the goods can be sent home by express courier, or withdrawn at the shop Bon Bon in Verona.

Home delivery

Bon Bon It can only accept orders with delivery in the territory of the Italian State.
All orders are delivered within 2-5 working days by SDA express courier.
In the event that in the same order there are products available ready for delivery together with products to be ordered, the order will be processed in a single solution upon arrival of all products not immediately available. Bon Bon However, it reserves the right to escape orders even partially. 
The aforementioned delivery times are for purely indicative purposes and, although usually respected, Bon BonThere is no commitment or guarantee of respect for them.
In no case, therefore, can they be paid by Bon Bon direct and/or indirect damage for delayed delivery.
In case of multiple purchases, at the same time, by multiple customers, Bon Bon It reserves the possibility of verifying, upon receipt of the order, the availability of the product and, in the absence, to promptly communicate the failure to accept the order sent.

Bon Bon Performs the electronic tracking of their shipments every day to check the good end of the same. In case of difficulty we always activate to try to solve any problems.

As for the delivery address of the package, we recommend to the kind customers to report the address where you are physically present, alternatively opt for the address of the workplace, or of another family member etc. , by carefully filling in all data (civic number, surname on the bell, interior number, scale etc.) to avoid unpleasant inconveniences.

At the time of the courier's delivery of the products, we recommend the customer to verify that the number of hills corresponds to that indicated in the transport document and that the packaging is intact and not present damage or evident changes. Any damage to the packaging and/or the product or the failure to match the number of hills, must be immediately contested by the Customer who must affix in writing on the copy of the document that remains to the courier the wording "control reserve", specifying in the most way The motivation can be detailed: the type of damage, the number of the package etc. ... Once the courier document has been signed, the customer cannot oppose any dispute about the characteristics of what is delivered. Bon Bon In any case, it does not respond to the damage not reported following the aforementioned procedure.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of the delivery by contacting Bon Bon which will open a practice of damage, theft or anomaly necessary for the replacement of the goods.
In the case of damaged goods, in order to verify the presence and extent of the damage to the physical integrity of the products caused by transport, everything must necessarily be documented by means of a photograph in digital format, to be attached to the communication aimed at Bon Bon Together with the scan of the Corriere Bulletin with the Reserve specifications. In any case, no responsibility can be attributed to Bon Bon In case of delay in the invasion of the order or in the delivery of what is ordered.

Shipping fees:

Shipping costs are free for orders with an amount greater than € 80.00.
For orders of an amount of less than € 80.00, the customer will be required to pay the delivery costs that will depend on the destination, weight and volume of the products. Shipping costs will be clearly highlighted in the cart at the time of the efficiency of the order, in case of multiple products the expenses are calculated according to the sum of the weight of the products.

 

We recall the attention of the kind customer on the days when the courier, according to its own terms of service, does not carry out deliveries:

  • On Saturdays and Sundays
  • On midweek holidays
  • During the holiday closing period established by the category of hauliers
  • In the days and times when circulation on urban and/or extra -urban roads is prohibited by administrative provision
  • In the days when, by local custom or by disposal of the public administration, warehouses and/or offices, shops and companies remain closed
  • For reasons of force majeure or fortuitous events

Withdrawal at the shop Bon Bon in Verona

Thanks to this solution, online purchases can be made on www.bonbonverona.it and collect the products ordered at the shop directly Bon Bon, located in via Cappello, 12th - 37121 Verona. As soon as the goods are ready for the collection, the customer will receive a phone call or an e-mail and at that point he can come and collect the products purchased.
By taking advantage of this opportunity, no cost for shipping by the customer must be incurred.