General Conditions of Sale - Bon Bon Verona

Bon Bon by Benatti Ornella with registered office in Verona, via Cappello 12a, VAT 04220180238, registered at the Chamber of Commerce of Verona, at the num. of the Register of Companies 402697, is the owner of the site http://www.bonbonverona.it (hereinafter "Bon Bon").

Premise

Using the services available on www.bonbonverona.it, the terms and general terms of contract described (hereinafter the "conditions") are accepted in full and without reservations.
These conditions apply to all orders made, with any means of the following, for all the items and services offered on www.bonbonverona.it.

Acceptance of the general conditions of sale

This contract is a remote contract pursuant to art. 50 and ss. Of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"). The contract that has as its object the sale of movable property between Bon bon Verona by Benatti Ornella and the consumer (hereinafter "Customer") must be understood with the acceptance, even if only partial, of the order by Bon Bon. The acceptance will be sent by Bon Bon to the e-mail address communicated by the customer on the occasion of the order of the order. By placing an online order, the Customer declares that he has read all the indications provided to him during the purchase procedure, that he has understood them and to fully accept these conditions and payment conditions as provided by Bon Bon.
These conditions and, in particular, the information referred to in art. 52 of the Consumer Code, as provided by Bon Bon, will remain valid and effective until they are modified and/or integrated by Bon Bon. Any changes and/or additions to the conditions will be effective with effect from the date on which they will be communicated to the public and will apply to the sales made to start from the said date. The latest updated version of the conditions is that available on Bon Bon. Once the purchase procedure is completed, the customer is required to print or save electronic copy of these General Conditions of Sale.

Purchase methods

The customer can only purchase the products in the Bon Bon electronic catalog (hereinafter the "products" or the "product") at the time of the order of the order and viewable online at www.bonbonverona.it, as well as described in the relative information sheets. It is understood that the image attached to the descriptive card of a product may not be perfectly representative of its characteristics but differ in color, dimensions, accessories possibly present in the figure.
The correct receipt of the order is confirmed by Bon Bon by means of an e-mail response, sent to the e-mail address communicated by the Customer during the purchase. The message proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
In the event of non -acceptance of the order, Bon Bon guarantees timely communication to the customer.
Bon Bon reserves the right to cancel the orders considered not reliable without any notice. In this circumstance, if the customer has made the payment and this is already credited, Bon Bon will proceed to the immediate reversal of the total amount of the order.
Purchasing through the site Bon Bon, the customer will receive from Bon Bon a summary e-mail, with which it will be informed that its own purchase proposal is being developed and will be considered accepted, unless contrary to e-mail or telephone communication transmitted by Bon Bon within 3 (three) calendar days from receipt of the summary e-mail.
After this term, the contract in half the internet is to be understood.

Terms of payment

All prices include VAT and are displayed alongside each product.
Prices on the website www.bonbonverona.it can be subject to variation without notice.
Shipping costs will always be displayed automatically together with the total order and before the start of the payment procedure.
Bon Bon provides several payment methods:

1. Credit card
   Payment can be made with traditional credit cards such as Visa, Mastercard, Maestro, prepaid cards, via Shopify safe server. At no time of the purchase procedure Bon Bon It is able to know the information relating to the buyer's credit card, transmitted via a protected connection directly to the site of the banking institution that manages the transaction. Since there is no data transmission, there is no possibility that these are intercepted. No computer archive of Bon Bon contains, nor does it keep such data. In no case Bon Bon It can therefore be held responsible for any fraudulent and undue use by third parties, upon payment of products purchased on the sites.
2. Pay Pal
   In case of purchase through the PayPal payment method, at the end of the order, the Customer is addressed to the login page of the Paypal safe server.
   The order relating to the order is charged to the PayPal account at the time of the acquisition of the order.
   In case of cancellation of the order, both by the Customer and in the case of non -acceptance of Bon Bon, the amount will be refunded on the customer's PayPal account.
   The cancellation of the order is possible until the moment in which the same is not yet in the evasion phase. The cancellation of the transaction required, in no case Bon Bon It can be held responsible for any damages, direct or indirect, caused by delay in the failure to issue the amount committed by Paypal. At no time of the purchase procedure Bon Bon He is able to know the customer's financial information.
   Since there is no data transmission, there is no possibility that these data are intercepted. No computer archive of Bon Bon contains, nor does it keep such data. For each transaction performed with the PayPal account, the customer will receive a confirmation email from Paypal.

Methods and delivery costs

For orders made on www.bonbonverona.it the goods can be sent home by express courier, or withdrawn at the shop Bon Bon in Verona.

Home delivery

Bon Bon It can only accept orders with delivery in the territory of the Italian State.
All orders are delivered within 2-5 working days by SDA express courier.
In the event that in the same order there are products available ready for delivery together with products to be ordered, the order will be processed in a single solution upon arrival of all products not immediately available. Bon Bon However, it reserves the right to escape orders even partially. 
The aforementioned delivery times are for purely indicative purposes and, although usually respected, Bon Bon There is no commitment or guarantee of respect for them.
In no case, therefore, can they be paid by Bon Bon direct and/or indirect damage for delayed delivery.
In case of multiple purchases, at the same time, by multiple customers, Bon Bon It reserves the possibility of verifying, upon receipt of the order, the availability of the product and, in the absence, to promptly communicate the failure to accept the order sent.

Bon Bon Performs the electronic tracking of their shipments every day to check the good end of the same. In case of difficulty we always activate to try to solve any problems.

As for the delivery address of the package, we recommend to the kind customers to report the address where you are physically present, alternatively opt for the address of the workplace, or of another family member etc. , by carefully filling in all data (civic number, surname on the bell, interior number, scale etc.) to avoid unpleasant inconveniences.

At the time of the courier's delivery of the products, we recommend the customer to verify that the number of hills corresponds to that indicated in the transport document and that the packaging is intact and not present damage or evident changes. Any damage to the packaging and/or the product or the failure to match the number of hills, must be immediately contested by the Customer who must affix in writing on the copy of the document that remains to the courier the wording "control reserve", specifying in the most way The motivation can be detailed: the type of damage, the number of the package etc. ... Once the courier document has been signed, the customer cannot oppose any dispute about the characteristics of what is delivered. Bon Bon In any case, it does not respond to the damage not reported following the aforementioned procedure.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of the delivery by contacting Bon Bon which will open a practice of damage, theft or anomaly necessary for the replacement of the goods.
In the case of damaged goods, in order to verify the presence and extent of the damage to the physical integrity of the products caused by transport, everything must necessarily be documented by means of a photograph in digital format, to be attached to the communication aimed at Bon Bon Together with the scan of the Corriere Bulletin with the Reserve specifications. In any case, no responsibility can be attributed to Bon Bon In case of delay in the invasion of the order or in the delivery of what is ordered.

Shipping fees:

Shipping costs are free for orders with an amount greater than € 80.00.
For orders of an amount of less than € 80.00, the customer will be required to pay the delivery costs that will depend on the destination, weight and volume of the products. Shipping costs will be clearly highlighted in the cart at the time of the efficiency of the order, in case of multiple products the expenses are calculated according to the sum of the weight of the products.

For Eu Orders and Shipping: Import Taxes or Fees Are Totally up to the client. We Can’t Control Custom Fes or Taxes Which are set Different Among All Countries. Wether the Order Will as Back Because of Refused, We Will Refund the Amount Except for the Shipping Paid and for the Return.

We recall the attention of the kind customer on the days when the courier, according to its own terms of service, does not carry out deliveries:

• On Saturdays and Sundays
• On midweek holidays
• During the holiday closing period established by the category of hauliers
• In the days and times when circulation on urban and/or extra -urban roads is prohibited by administrative provision
• In the days when, by local custom or by disposal of the public administration, warehouses and/or offices, shops and companies remain closed
• For reasons of force majeure or fortuitous events

Withdrawal at the shop Bon Bon in Verona

Thanks to this solution, online purchases can be made on www.bonbonverona.it and collect the products ordered at the shop directly Bon Bon, located in via Cappello, 12th - 37121 Verona. As soon as the goods are ready for the collection, the customer will receive a phone call or an e-mail and at that point he can come and collect the products purchased.
By taking advantage of this opportunity, no cost for shipping by the customer must be incurred.

Right of withdrawal

Pursuant to the consumer code, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. The products ordered specifically for the customer are exempt.
The right of withdrawal is not allowed to legal persons (e.g. companies, retailers, etc.) and to natural persons who act for purposes related to their commercial activity.
To exercise the right of withdrawal, the customer will simply have to send toBon Bon A communication in this sense within 10 days from the date of receipt of the goods. The communication must be sent by email to info@bonbonverona.it, or by registered letter with acknowledgment of receipt or by telegram, addressed to:
Bon Bon by Benatti Ornella, via Cappello, 12a - 37121 Verona.
Once the communication of withdrawal has been received, Bon Bon will quickly communicate the instructions to the customer for the return of the products, which will take place within 10 working days from receipt of the return instructions; The costs of the return will be totally borne by the customer, equally the cost incurred for the first delivery shipment, which will not be refunded.

The right of withdrawal is however subject to the following conditions:

1. The law applies to products purchased in their entirety; It is not possible to exercise withdrawal only on part of the products purchased;
2. Shipping costs (both on the way and in a possible return) are always borne by the customer;
3. The products of Bon Bon They are sold in special packages, in some cases of particular value and value with a specific processing; These packs are considered an integral part of the products. Therefore, for the purpose of the regular exercise of the right of withdrawal by the customer, the purchased asset must be intact and returned to the original packaging, complete in all its parts (including packaging and possible documentation and accessory equipment to limit damage to the original packaging) .
4. the shipment, up to the certificate of receipt at Bon Bon, is under the complete responsibility of the customer;
5. In case of damage to the good during transport, Bon Bon will promptly communicate to the customer;
6. Bon Bon It does not respond in any way for damage, theft or loss of the products returned;
7. Upon arrival at Bon Bon, the product will be examined to evaluate any damage or tampering not deriving from transport. If the original packaging and/or packaging lies ruined, the customer will lapse by the right of withdrawal as indicated below.

For products returned intact, Bon Bon The entire amount already paid will reimburse the customer, by bank transfer or re -credited by credit card, within 14 days from the return of the product. It will be a customer of the customer to promptly provide the bank details on which to obtain a refund (Cod. ABI - CAB - current account of the invoice attacker).

The Customer will lapse by the right of withdrawal due to lack of the essential condition of product integrity (packaging and/or content), in cases where Bon Bon ascertain:

1. lack or damage to the external packaging;
2. the lack of the original internal packaging;
3. the absence of integral elements of the product (accessories, parts);
4. damage to the product for reasons other than its transport

In the case of forfeiture of the right of withdrawal, Bon Bon He will return the purchased asset to the customer, charged the shipping costs to the same and will not be given to the refund of the price paid.

Request for replacing an article

The procedure for replacing a product or component can be activated as a result of the occurrence of one of the following hypotheses:

1. has been mistakenly sent by Bon Bon A product other than what the customer has ordered and, therefore, not present in his order. If this hypothesis occurs, the customer must refrain from opening the package and immediately report to Bon Bon by email the error in order to allow the appropriate checks;
2. The product purchased is not working already from the first use;
3. The product is incomplete in some components listed on the site in each of the cases listed above the shipping costs will be borne by Bon Bon And the return shipment will be made by express courier.

The customer who decides to request the replacement of a product should be appropriate that, before organizing the return shipment, contacts Bon Bon at the e-mail address Bon Bon reserves the right to inspect the product before accepting the return. If all the conditions requested are respected, the customer will be replaced by the product in the shortest possible time. In the case of Bon Bon He did not have the availability of the product to be replaced, the same will reimburse the price of the product within 10 days of receipt of the product by bank transfer, upon communication of the bank details by the customer.
If the renditional conditions are not respected as required by this article, the returned product will not be accepted and the customer can choose to get back the purchased product by taking charge of the return costs. In case of refusal of the shipment Bon Bon reserves the right to retain the product and the corresponding amount.

Major force

Bon Bon will not be considered defaulting of their obligations if the fulfillment is delayed due to an event of force majeure. By force majeure means every event beyond the reasonable control of Bon Bon, such as: natural events, terrorist acts, storms, floods, fires, riots, deeds of sabotage, ban on trade, strike, suspension of energy, fault of equipment, delays in the transport due by the same causes reported here as a cause of strength Major, orders by civil authorities, acts, regulations, ordinances, any government authority, war documents, interruptions of the Internet service, customer documents or omissions. The contractual deadlines are postponed to the time necessary to overcome the consequences of a cause of force majeure. In the event that the Forza Maggiore event lasts for more than 1 month, both parties will be able to terminate the contract and the parties will agree in good faith on the consequences of this termination.

Compliance of products

Bon Bon He declares that all the products in the catalog and marketed are compliant with standards and approved according to the European Union rules. Bon Bon It does not respond in the event of possible discrepancy with respect to the standards of countries not adhering to the European Union and/or their failure to approve the products themselves at the said countries.

Privacy

See Privacy Policy

Customer obligations

The customer declares and guarantees the following:

1. to be a consumer according to the provisions of art. 3 of the Consumer Code;
2. to be of age;
3. that the data provided by the same for the execution of the contract are correct and true.

Complaints

Any complaint must be aimed at Bon Bon by Benatti Ornella, via Cappello, 12th- 37121 Verona.

Jurisdiction

This sales contract is concluded in Italy and regulated by Italian law. For the solution of disputes deriving from the conclusion, interpretation and execution of this contract, if the customer is a consumer, the territorial competence is that of the reference forum of its Municipality of residence; In all other cases, the territorial competence is exclusively that of the Verona forum.