Faqs
FREQUENT QUESTIONS
How can I contact you?
For any information you can contact us by filling out this form or by sending an email to Bonbonverona@Hotmail, IT, we will reply as soon as possible.
Payment
Are prices already including VAT?
Yes.
What are the payment methods accepted on bon bon?
Bon Bon Verona offers you the opportunity to pay in various ways: by credit card, with prepaid card and with PayPal account.
Are there any risks to make a payment by credit card?
The risks are practically null; In fact, the credit card data do not pass on our server but are sent directly in an encrypted way to the safe server (SSL-section socket layer) of our bank or the safe system provided by Paypal.
Is there a price list for retailers?
No, Bon Bon sells directly to private individuals.
Orders, shipments and returns
How much is shipping?
The expenses are always free of charge above 80 €. Under this figure they cost € 7. Find more information in the "Shipping and delivery" section.
How can I know if my order was received by Bon Bon?
At the time of the conclusion of the order, after your payment has been confirmed, you will receive an email from bon bon with the summary data of the order: the article/I, the quantity, the price of the chosen products, the method of payment and shipping address.
How do I know if my ordination started?
On the day the order is sent you will be sent an email directly from the courier who takes charge of your delivery, containing a link to the courier page and the identification number of the shipment (tracking number) which will allow you to check the trend of your package.
Which courier to ship with?
Bon Bon entrusts deliveries to the SDA express courier.
What happens if the courier does not find me in the place specified for delivery?
It is the practice of the courier to leave a coupon in the mailbox or close to the intercom in which he communicates his passage and the failure to deliver the package.
We recommend that you contact the branch directly reported on the coupon to agree on the next delivery.
For this, when purchasing, it is Very Important to report the correct address by fillingly filling out all the data. Your phone number is also very important as it can allow the Corriere to get in touch with you if this should be necessary.
We recommend that you contact the branch directly reported on the coupon to agree on the next delivery.
For this, when purchasing, it is Very Important to report the correct address by fillingly filling out all the data. Your phone number is also very important as it can allow the Corriere to get in touch with you if this should be necessary.
Can I come to collect the goods from your shop?
Yes, after placing the order online, Bon Bon gives you the opportunity to collect the goods purchased at our warehouse located in Verona directly. For more information read here.
Do I have the opportunity to make an article?
Yes, the articles not used and still in the original packaging can be rendered within 10 days of receipt. To find out how to do it, consult our instructions and information on the return here.
Do you make deliveries abroad?
No, momentarily Bon Bon accepts orders only with delivery in the territory of the Italian state.